The Doctors Townsville

Contact Details

Has relocated to our new facility at the Townsville GP Superclinic at 87 Charters Towers Road, Hyde Park

Phone:  (07) 4753 0888
Fax:       (07) 4753 0800

Postal Address:
PO Box 720
Hyde Park  QLD  4812

Email: townsville@thedoctors.com.au

Opening Hours

Since relocating to our new facility, the Townsville GP Superclinic (87 Charters Towers Road, Hyde Park), we still continue to provide the same caring brand of General Practice services:

7 Days a week including Public Holidays as follows –

Mon – Thurs:  8am to 9pm

Fri – 8am to 5:30pm

Sat, Sun & Public Holidays:  9am to 6pm

On Call After Hours service available:  please contact the Practice on (07) 4753 0888


 

About Us

The Doctors Townsville relocated to a new home at the Townsville GP Superclinic in June 2014.  We are now located at 87 Charters Towers Road, Hyde Park.

Operating since 2002, The Doctors Townsville has always been fully Accredited by AGPAL and committed to providing quality care every day of the year.  We continue on with our Accreditation and health care commitments from our new home at the Townsville GP Superclinic.

We welcome locals, both new and existing patients; as well as visitors to the Townsville area.

The Townsville GP Superclinic is an integrated multidisciplinary patient-centred service offering high quality team based care.  Consulting rooms are tastefully decorated and fitted with state of the art equipment, while our services prove handy for all your general healthcare needs, Dive Medicals, Vaccinations for overseas travel and much more!

We also provide cashless healthcare to Japanese insurance patients and Japanese translation services on call at any time – day or night – from our Cairns practice.

Our team of helpful reception staff, the Practice Manager, Reception Supervisor and experienced Nurses are available for your convenience and support


 

Practice Information

Appointments

Dial 000 immediately for medical emergencies

New Patients, Visitors & Locals are welcome.

Phone ahead to the Townsville GP Superclinic 87 Charters Towers Road, Hyde Park on (07) 4753 0888 to make an appointment to see the Doctor of your choice.

Use our online booking option.

Walk in at any time without an appointment.

Please tell the receptionist if:

You need to see a Doctor urgently and we will try our best to get you in as soon as possible.

You think you may need a longer than normal appointment to discuss your medical care (15-mins or more).

You or your family have / think you may have an infectious illness (we may need to take some extra precautions for you when you arrive at our Medical Centre).

Waiting Times

Emergencies will always be given priority, but we make every effort to see you on time… and appreciate our patients taking the same care.

Sometimes appointments may run late due to:

Emergencies

An injured patient

A seriously ill patient

Or a patient that has unexpectedly required extra time

Our receptionists will attempt to advise you if there are any unforeseen delays.  We appreciate your patience when this happens

Translation Services

We have access to a wide range of Translators via telephone for all nationalities.  If you or a family member require a Translator, we can organise this for you.

Japanese Translators are available on  call from our Cairns Practice.  Our “in house” translator service has no up-front costs, as long as you have a current insurance policy with a Japanese Insurer.

After Hours

Dial 000 immediately for medial emergencies

After hours, a Doctor is always available on call for any medical issues you may have.  To access our after hours service, dial (07) 4753 0888 and follow the recorded telephone instructions.

Home / Hotel Visits

We are happy to make visits to your home or hotel where appropriate, and try out best to have a Doctor attend to you in the quickest time possible.

Home / Hotel visits are scheduled according to the Doctor’s appointment availability.

As we do not have all the necessary medical equipment available at your home / hotel, we would prefer to treat you in our Medical Centre.

A Private Fee is charged based on the location of your consultation and how complex the medical problem may be

Contacting your Doctor

We try to keep interruptions during a consultation to a minimum as they can be very distracting to both the Doctor and patient.

Receptionists are not medical professionals and are restricted from discussing and / or disclosing your results or medical condition.

Most queries are best dealt with by consultation, so our general response to a medical inquiry over the phone, is to come in and see a Doctor.

Reminder System

We are committed to preventative healthcare.

Occasionally we may send you offers of preventative health services appropriate to your care.

If you do not wish to be part of this system, please tell your Doctor or the receptionists

Prescription Requests

Please make an appointment to see a Doctor for your prescription needs, so that we can make sure we’re providing you with the most up-to-date medications and healthcare available.

Electronic Communication

All significant electronic contact is recorded in your personal health record.  All electronic communication including secure and encrypted emails, faxes or SMS correspondence is conducted with appropriate regard to the Australia Privacy Principles and the privacy and confidentiality of your personal and personal health information.

Following up Results

On rare occasions your Doctor may arrange for you to receive results over the phone.

In these instances, you must speak with the Doctor or Nurse if instructed.

Receptionists are not medical professionals, and are restricted from discussing and / or disclosing your results or medical condition

Continuity of Care

Many people do not realise that “shopping around” from medical centre to medical centre may be a disadvantage to you / your family’s health.  We prefer to be responsible for managing your healthcare, and as a result it is often necessary to organise follow up appointments so that we can monitor treatment appropriate to your care.

If you have visited other Doctors in the past, it is easy for us to obtain your personal health records from the appropriate source.  This way we can continue to give you the best medical attention possible.


Billing Arrangements

Since relocating to the Townsville GP Superclinic we now BULK BILL all patients

Some consultations are PRIVATELY BILLED e.g. selected Allied Health visits.  Please check with the receptionist when making an appointment ~ this includes patients who do not hold a valid Medicare Card.

Privately billed patients will need to pay at the time of each consultation.

Cash, EFTPOS, Visa & MasterCard accepted’


 

Our Team –

See our new website for details www.townsvillegpsuperclinic.com.au

 

Other Information & Facilities

QML Pathology has relocated with us to our new Practice at the Townsville GP Superclinic

Occupational Therapist

Psychologists

Mental Health Nurse

Audiologist

Various other visiting Allied Health providers

 

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