Category Archives: Airlie Beach

Privacy Policy

Our Privacy Policy details our commitment to maintaining the confidentiality of your personal health information.  Your Personal Health Record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

The Health Care Professionals and /  or the management and staff of this organization may access the information you provide to us.   We are committed to respecting and maintaining your right to privacy in order to comply with the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Privacy Regulation 2013.

PLEASE NOTE:  Written permission is required to release patient information to any other third party.  Charges may apply.  Please verify with the Practice Manager or her Personal Assistant.

A copy of our Privacy Policy can be provided by the Practice Manager or her Personal Assistant.

Feedback & Complaints

We encourage patient feedback, and to this end:

We have a Senior Doctor available to discuss areas of concern with you at any time.

We accept feedback and complaints in writing and respond as soon as possible.

Occasionally we conduct surveys to obtain your input into the running of our Medical Centre (surveys are completely confidential and help us to improve our services to you and your family).

A Practice Information Sheet is also available at reception.

Please address your feedback and/or complaints to the:

Practice Manager

The Doctors Airlie Beach

PO Box 5314    Airlie Beach    QLD    4802

Our Team

Practice Manager

Cheree

 
Personal Assistant to the Practice Manager

Leilani

Doctors

Dr. Eleanor Carey  –  BMed Sci, MBBS (Hons) & Diploma in Child Health.  Interest(s): Children’s Medicine & Paediatrics.

Dr. Gary Coulter  –  MA (OXF), MBBS, MRCGP, FRACGP & FP Certificate (UK).  Interest(s): Bones and Joints; Respiratory and Diabetes Management and General Medicine.

Dr. Jane de Keyser  –  MD GENT (Belgium) & FACRRM.  Interest(s): General Medicine, Minor Surgery, Women’s Health & Pregnancies.

Dr. Thomas Koeck  –  MD & DTMH.  Interest(s):  Skin Cancer, Tropical Medicine, Infectious Diseases & Travel Medicine.

Dr. Mariya Koval  –  MD.  Interest(s):  Children’s Medicine, General Medicine & Women’s Health.

Dr. Amy Allis  –  MBBS.  Interest(s):  General MedicineChildren’s Health.

Nurses

Kellie H  

Kellie O

Amy

Sharon

 

Allied Health

 

Billing Arrangements

We BULK BILL

All patients who hold a current Medicare Card, are BULK BILLED directly to Medicare.  Medicare covers all general consultations.

Patients without a current Medicare Card must pay a Consultation Fee.  This fee will need to be paid at the time of the consultation.

Consultations that do not cover an illness will incur a Consultation Fee e.g. Pre-Employment Medical, Dive Medical, etc.  Please ask the receptionist at the time of booking.

Cash, EFTPOS, Visa or MasterCard accepted

Practice Information

Appointments

Dial 000 immediately for medical emergencies

New Patients, Visitors & Locals are welcome.

Phone ahead on 4948 0900 to make an appointment to see the Doctor of your choice.

Convenient Online Booking option available.

Walk in at any time without an appointment.

Please tell the receptionist if:

You need to see a Doctor urgently and we will try our best to get you in as soon as possible.

You think you may need a longer than normal appointment to discuss your medical care (15-mins or more).

You or your family have / think you may have an infectious illness.   We may need to take some extra precautions for you, when you arrive at our Medical Centre.

Waiting Times

Emergencies will always be given priority, but we make every effort to see you on time… and appreciate our patients taking the same care.  Sometimes the Doctors may run late due to:

Emergencies

An injured patient

A seriously ill patient

A patient that has unexpectedly required extra time

Our receptionists will attempt to advise you if there are any unforeseen delays.  We appreciate your patience when this happens.

After Hours

Dial 000 immediately for medical emergencies

A doctor is always available on-call after hours for any medical issues you may have.  

To access our after hours service, simply dial 4948 0900 and follow the recorded telephone instructions.

Home or Hotel Visits

We are happy to make visits to your home or hotel where appropriate, and try our best to have a Doctor attend to you in the quickest time possible.

Home / Hotel Visits are scheduled according to the doctor’s appointment availability.

As we do not have all the necessary medical equipment available at your home / hotel, we would prefer to treat you in our Medical Centre.

A Private Fee is charged based on the location of your consultation and how complex your medical problem is

Contacting your Doctor

We try to keep interruptions during consultations to a minimum as they can be very distracting to both the Doctor and patient.

Receptionists are not medical professionals and are restricted from discussing or disclosing your results or condition.  

Most queries are best dealt with by consultation, so our general response to a medical inquiry over the phone, is to come in and see a Doctor.

Reminder System

We are committed to preventative healthcare, and may occasionally send you an offer of preventative services appropriate to your care.  

If you do not wish to be part of this system, please tell your Doctor or the receptionists.

Prescription Requests

Please make an appointment to see a Doctor for your prescription needs, so that we can make sure we’re providing you with the most up-to-date medications and healthcare available.

Electronic Communication

All significant electronic contact is recorded in your personal health record.  All electronic communication i.e. secure and encrypted emails, faxes or SMS correspondence is conducted with appropriate regard to the Australian Privacy Principles and the privacy and confidentiality of your personal and personal health information.

Follow up of Results

On rare occasions your Doctor may arrange for you to receive results over the phone.  In these instances you must speak to a Doctor only (or a Nurse, if instructed).  

Receptionists are not medical professionals and are restricted from discussing or disclosing your results or condition.  

Continuity of Care

Many people do not realise that “shopping around” from medical centre to medical centre may be a disadvantage to you / your family’s health.  

We prefer to be responsible for managing your healthcare, and as a result it is often necessary to organise follow up appointments so that we can monitor treatment appropriate to your care.

If you have visited other doctors in the past, it is easy for us to obtain your personal health records from the appropriate source.  This way we can continue to give you the best medical attention possible.

If you would like your personal health records transferred, please see our receptionists for a Consent Form.

Opening Hours

Open 5 days:    8am – 5pm Monday to Friday

On Call After Hours service available – please call 07 4948 0900

Dial 000 for emergencies

About Us

The Doctors Airlie Beach is privately owned by one Doctor, who also owns and operates four other medical centres, a dental surgery and allied health specialists in Cairns, Townsville and Airlie Beach.

Open since 2000, The Doctors Airlie Beach is fully Accredited by AGPAL and committed to providing quality healthcare to you and your family.  We welcome locals – both new and existing patients, as well as visitors to the Whitsunday area.

The practice is conveniently located in the CBD,with onsite pathology and a pharmacy directly across the road.

Our services prove handy for all your general healthcare needs, Dive Medicals, Vaccinations for overseas travel and much more!

We also offer cashless healthcare to Japanese insurance patients and can provide Japanese translation services on call at any time – day or night – from our Cairns practice.

Our team of helpful reception staff, Practice Supervisor and experienced Nurses are available for your convenience and support.

Copyright © 2017 The Doctors

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